Carole Tansley

Gamification in talent management …a suitable case for treatment…?

As information becomes available about the way gamification is bring used for managing organisational talent, there are some cases where I do wonder if they achieve the objectives set for them.

This blog provides several examples. Sap uses gamification to educate its employees on sustainability; Unilever applies them to training; Hays deploys them to hire recruiters and the Khan Academy uses it for online education.

The article is called ‘Winning the talent game’…
Make me wonder, to what extent is talent management a game playing with people’s lives? There are many ethical issues to ponder here.

Published by Carole Tansley

Professor Emerita, Nottingham Business School, Nottingham Trent University, UK. Interpretive researcher and conceptual developer in the areas of organisational talent management and development, narrative knowing and framing theory. My publications include: Journal Articles TANSLEY, C., KIRK, S. AND FISHER, C. (2013) Navigating the ethical maze through design action research. European Journal of Training and Development special issue on ‘CSR, ethics and sustainability: the HRD agenda. TANSLEY, C., KIRK, S. and TIETZE, S., 2013. The currency of talent management - a reply to "talent management and the relevance of context: towards a pluralistic approach". Human Resource Management Review, 23 (4), pp. 337-340. TANSLEY, C., HUANG, J. and FOSTER, C., 2013. Identity ambiguity and the promises and practices of hybrid e-HRM project teams. Journal of Strategic Information Systems. TANSLEY, C. and TIETZE, S., 2013. Rites of passage through talent management progression stages: an identity work perspective. International Journal of Human Resource Management, 24 (9), pp. 1799-1815. HUANG, J. and TANSLEY, C., 2012. Sneaking through the minefield of talent management: the notion of rhetorical obfuscation. International Journal of Human Resource Management, 23 (17), pp. 3673-3691. TANSLEY, C., 2011. What do we mean by the term "talent" in talent management? Industrial and Commercial Training, 43 (5), pp. 266-274. TANSLEY, C. and NEWELL, S., 2007. Project social capital, leadership and trust in HR project managers' knowledge in human resourcing information systems projects. Journal of Managerial Psychology, 22 (4), pp. 350-368. TANSLEY, C. and NEWELL, S., 2007. A knowledge-based view of agenda-formation in the development of human resource information systems. Management Learning, 38 (1), pp. 95-119. NEWELL, S., HUANG, J. and TANSLEY, C., 2007. Project social capital, leadership and trust: a study of human resource information systems development. Journal of Managerial Psychology, 22 (4), pp. 350-368. HOLDEN, N. and TANSLEY, C., 2007. Culturally-distinctive manifestations in international knowledge management - an historical perspective. International Journal of Advanced Media and Communication, 1 (4), pp. 313-327. NEWELL, S., HUANG, J. and TANSLEY, C., 2006. ERP Implementation: a knowledge integration challenge for the project team. Knowledge and Process Management, 13 (4), pp. 227-238. HOLDEN, N.J. and TANSLEY, C., 2006. Réconcilier linguistique et management. Business Digest, (164), pp. 28-29. TANSLEY, C., 2004. The vexed relationship between ontology, epistemology and methodology - a reflection on ethnographic practice. Comportoamento Organizacional Egestao, 34 (March). NEWELL, S., TANSLEY, C. and HUANG, J., 2004. Social capital and knowledge integration in an ERP project team: the importance of bridging AND bonding. British Journal of Management, 15, p. S43-S57. TANSLEY, C., NEWELL, S. and WILLIAMS, H., 2001. Effecting HRM-style practices through an integrated human resource information system - an e-greenfield site? Personnel Review, 30 (3), pp. 351-370. TANSLEY, C., 2001. Academic intrapreneurs and E-learning strategy. Internet Journal of Strategy and Planning, pp. 1-18. TANSLEY, C. and HUSSEY, D., 2001. The what, why and how of e-learning. Journal of Professional Human Resource Management, (April). NEWELL, S. and TANSLEY, C., 2001. International uses of selection methods. International Review of Industrial and Organisational Psychology, 16. Edited by Cary L. Cooper and Ivan T. Robertson, Chichester; Wiley. TANSLEY, C. and BRYSON, C., 2000. Virtual seminars - a viable substitute for traditional approaches? Innovations in Education and Training International, 37 (4), pp. 335-345. TANSLEY, C., 1999. Designing computerised HR information systems to enable effective HR strategy and practice. Journal of Professional Human Resource Management, (April). Issue ‘HR and Business Strategy’. London; Croners. TANSLEY, C. and WATSON, T., 1999. Managerial strategic exchange in the development of Human Resource Information Systems. Work, Technology and Employment, 15 (2). BOOK CHAPTERS BUGLEAR, J. and TANSLEY, C., 2010. Using software in research. In: C. FISHER, ed., Researching and writing a dissertation. 3rd ed. Harlow: FT Prentice Hall, 2010, pp. 329-426. HOLDEN, N. and TANSLEY, C., 2008. Management in other languages: how a philological approach opens up new cross-cultural vistas. In: S. TIETZE, ed., International management and language. London: Routledge, 2008. TANSLEY, C., 2007. Using software for Qualitative Analysis. In: C. FISHER, ed., Researching and writing a dissertation for business students. 2nd ed. London: FT Prentice Hall, 2007. TANSLEY, C., 2006. Using software for Qualitative Analysis. In: C. FISHER, ed., Researching and writing a dissertation for business students. Chinese ed. London: FT Prentice Hall, 2006. TANSLEY, C. and STEWART, J., 2006. Changes in workplace learning. In: Reflections - new developments in training. London: CIPD, 2006. TANSLEY, C., 2004. Using NUDIST software for Qualitative Analysis. In: C. FISHER, ed., Researching and writing a dissertation for business students. London: FT Prentice Hall, 2004. TANSLEY, C., 2004. Knowledge management and organizational learning. In: J. LEOPOLD, L. HARRIS and T.J. WATSON, eds., Strategic human resource management. London: Financial Times/Pitman Publishing, 2004, ch. 10. NEWELL, S. and TANSLEY, C., 2001. International uses of selection methods. In: I.T. ROBERTSON and C.L. COOPER, eds., Personnel psychology and HRM: a reader for students and practitioners. Chichester: Wiley, 2001. TANSLEY, C., 1999. Human resource planning: strategies, systems and processes. In: J. LEOPOLD, L. HARRIS and T.J. WATSON, eds., Strategic human resourcing. London: Financial Times/Pitman, 1999, ch. 3. Conference Proceedings Tansley, C., Tietze, S. and Helienek, E. (2015) ‘Filling the “discursive void” in the construction of talent management policy knowledge: a Slovak case study’ in Symposium entitled ‘HRM implementation in the international arena: a multi-level and multi-actor perspective’, Academy of Management, Co-Chairs and Organizers Tanya Bondarouk and Anna Bos-Nehles. (Sponsored by three divisions of the Academy of Management: HR, OB and IM). Tansley, C. and Kirk, S. (2013) ‘Global talent mobility positions: a framing analysis’. Academy of Management: Symposium: ‘Explaining employee perceptions of HRM: employee agency and manager – employee relationships’. Organizers: Kaifeng Jiang and Jeroen Meijerink. Tansley, C., Kirk, S., Barton, H. and Williams, H. 2013. HR ambidexterity: the unexpected consequences of e-HRM implementation. Stream: 5. Human Resource Management Competitive Session, ANZAM, School of Management at the University of Tasmania, Hobart, 4-6 December. TANSLEY, C. and KIRK, S., 2013. Frame positions in talent management mobility practices. In: Academy of Management Conference, Orlando, Florida, 9-13 August 2013. WANG-COWHAM, C., KAMOCHE, K., TANSLEY, C. and ILES, P., 2012. The relationship between knowledge management and talent management. In: British Academy of Management 26th Annual Conference. Management Research Revisited: Prospects for Theory and Practice, Cardiff University, 11-13 September 2012. TANSLEY, C. and TIETZE, S., 2012. Rites of passage in constructions of consultancy talent: the paradoxes of liminality in identity reconstruction. In: European Institute for Advanced Studies in Management, Workshop on Talent Management, Brussels, 16-17 April 2012. TANSLEY, C. and HUANG, J., 2012. E-HRM project team: what identity crisis? In: Academy of Management Conference, Boston, Mass, August 2012. TANSLEY, C. and FISHER, C., 2012. Web-based ethical decision making tool as innovative e-HRM. In: 4th International e-HRM Conference, Nottingham Business School, Nottingham Trent University, 2012. TANSLEY, C. and FISHER, C., 2012. Ethics frames for a decision support system. In: Academy of Management Conference, Boston, Mass, August 2012. TANSLEY, C., 2010. Project team branding on Human Resource Information Systems Projects. In: Symposium: Realizing the Potential of and HRIS - Unintended Consequences, Human Agency and the HR Function, Academy of Management Conference, Boston, Mass, 2010. TANSLEY, C., 2010. International talent management. In: Annual Conference of the International Association of Cross-Cultural Competence and Management, Lancashire Business School, 23 June 2010. TANSLEY, C., 2010. Ethnographic narrative analysis and managing HRIS talent: a study of human resource information systems work. In: 2010 Symposium: Work, Organisation and Ethnography. The 5th Annual Joint University of Liverpool Management School and Keele University Institute for Public Policy and Management Symposium on Current Developments in Ethnographic Research in the Social and Management Sciences, Queen Mary University of London in Association with Ethnography, 1-3 September 2010. TANSLEY, C. and HUANG, J., 2010. Talent management - rhetoric, narrative employment and emotional obfuscation. In: Constructing and Disrupting Social Realities, Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires, 7-10 April 2010. TANSLEY, C. and HOLDEN, N., 2010. Cross-cultural learning: a new challenge for talent management. In: 20th Biennial International Congress Tourism and Hospitality Industry, Opatija, Croatia, 2010. TANSLEY, C. and FOSTER, C., 2010. Talent management and the HRIS specialist: a narrative analysis. In: 3rd International e-HRM conference, Bamberg, Germany, 20-21 May 2010. TANSLEY, C., 2009. Unlocking talent in the public sector. In: Senior Public Sector HR Directors' Event, Westminster, London, 20 January 2009. TANSLEY, C., 2009. Talent management: strategies, policies and practices [presentation]. In: CBI East Midlands HR Directors' Forum, Nottingham, April 2009. TANSLEY, C., 2009. Talent management and the Civil Service Leadership Development Framework. In: Inaugural Cross-Government East Midlands Senior Civil Servants Networking Event, Nottingham, October 2009. TANSLEY, C., 2009. Practising talent management - a suitable case for treatment? In: Leadership Development and Succession Planning for Police, London, 30 November - 1 December 2009. TANSLEY, C., 2009. Education, expertise and evidence. In: Government Veterinary Surgeons Conference, University of Nottingham School of Veterinary Medicine and Science, Sutton Bonnington, Nottingham, July 2009. TANSLEY, C. and FOSTER, C., 2009. Concept borrowing to facilitate a multi-disciplinary approach to the theoretical development of talent management - the case of employer branding. In: European Academy of Management Conference: Stream: Human Resource Management, Liverpool, May 2009. TANSLEY, C. and ALBERY, D., 2009. Return on investment or evaluation of talent management? In: Talent Management in the Public Sector Conference, London, April 2009. TANSLEY, C. and ALBERY, D., 2009. Checking the pressure points in the talent management supply chain. In: CIPD Annual Conference [Showcase], Manchester, October 2009. KAMOCHE, K. and TANSLEY, C., 2009. Talent management as knowledge management: towards a new theoretical framework for managing high potential people. In: British Academy of Management, Brighton, September 2009. WILLIAMS, H., TANSLEY, C. and FOSTER, C., 2008. Skills and knowledge of HR IS project teams: a human capital analysis. In: Second European Academic Workshop on E-Human Resource Management: e-HRM: Barrier or Trigger for HRM Transformation? Aix en Provence (Carry le Rouet), France, 29-30 May 2008. TANSLEY, C., WILLIAMS, H. and FOSTER, C., 2008. Global HR IT development teams as liminal teams. In: 12th International Workshop on Team Working (IWOT 12), Aston Business School, Birmingham, 10-12 September 2008. TANSLEY, C., 2008. [Presentation on talent management]. In: ESRC Seminar: Talent Management and the Older Workforce in Scotland, Edinburgh, Scotland, 4 March. TANSLEY, C., 2008. [Leader]. In: Nottingham Business School Talent Management Forum: Managing Talent in the Public Sector, Nottingham Trent University, Nottingham, 21 November 2008. TANSLEY, C., 2008. [Leader and chair]. In: Nottingham Business School Talent Management Forum: Talent Management - Making it Happen, Nottingham Trent University, Nottingham, 29 February 2008. TANSLEY, C., 2008. [Keynote speech]. In: KPMG 11th People Management (PM) Symposium: Shaping the Huture of HR, Athens, Greece, 21-22 February 2008. TANSLEY, C., 2008. Talentship: strategy, management, measurement [workshop]. In: Nordics HR Director's Third Annual Strategic Talent Management Conference: Driving Strategic Change through Cutting Edge Talent Management, Piperska Muren, Stockholm, Sweden, 5-6 February 2008. TANSLEY, C., 2008. Talentship: making talent management happen [workshop]. In: 2nd Annual Middle East Talent Management Summit: Driving Outstanding Business Performance through Strategic and Integral Recruitment, Retention, Competency Management and Leadership Development Programmes, Dubai, United Arab Emirates, 15 October 2008. TANSLEY, C., 2008. Talent management research. In: CIPD Senior HR Directors' Event, Shakespeare's Globe, London, 30 September 2008. TANSLEY, C., 2008. How to tailor online recruitment to get the best candidates [showcase]. In: CIPD Annual Conference, Harrogate, 17 September 2008. TANSLEY, C. and DOUGHTY, D., 2008. [Keynote speech]. In: United Arab Emirates Talent Management Summit 2008, Dubai, UAE, 12-15 October 2008. NEWELL, S., WAGNER, E. and TANSLEY, C., 2008. The liminality associated with project teams: exploring and explaining some of the problems of ES project implementations. In: 16th European Conference of Information Systems, National University of Ireland, Galway, Ireland, 9-11 June 2008. FOSTER, C. and TANSLEY, C., 2008. Developing a project team brand: implications for practice. In: Academy of Marketing Annual Conference: Reflective Marketing in a Material World, Aberdeen Business School, The Robert Gordon University, Aberdeen, Scotland, 8-10 July 2008. FOSTER, C. and TANSLEY, C., 2008. Attracting talent - the employer branding dimension. In: Academy of Marketing: Corporate Branding Special Interest Group, Intangible Economies Conference, Brunel University, London, 2008. TANSLEY, C., 2007. [Presentation on talent management]. In: Scottish Financial Enterprise event, The Tower, National Museum of Scotland, Edinburgh, Scotland, 17 April 2007. TANSLEY, C., 2007. [Presentation on talent management]. In: Eversheds Summer School: evidence-based HR, Henley Management College, Henley-on-Thames, Oxforshire, 5-6 July 2007. TANSLEY, C., 2007. [Keynote speech]. In: CIPD East Midlands Regional Annual Conference: Talent Management - Growing Your Own Success, Trent Vineyard, Nottingham, 10 October 2007. TANSLEY, C., 2007. Talent management research findings [workshops]. In: HR Directors Strategy Meeting, Radisson Hotel, London, September 2007. TANSLEY, C., 2007. Strategic dimensions of talent management: maximising the benefits. In: Institute of Employment Studies Annual HR Conference: Talent Management: Unlocking the Potential, London Marriott Hotel, Grosvenor Square, London, 6 November 2007. TANSLEY, C., 2007. Developing effective strategic leadership in talent management. In: Workshop for HR Directors in the NHS in Scotland: Developing Effective Leadership in HR, Stirling Highland Hotel, Stirling, Scotland, 6-7 September 2007. HOLDEN, N. and TANSLEY, C., 2007. 'Talent' in European languages: philological analysis of semantic confusions in managment discourse. Stream: managment and philology: perspectives on languages. In: Critical Management Studies Conference, Manchester Business School, 11-13 July 2007. FOSTER, C. and TANSLEY, C., 2007. Attracting talent: the employer branding dimension. In: 3rd Annual Colloquium of the Academy of Marketing's Brand, Corporate Identity and Reputation SIG, Brunel University, London, September 2007. TANSLEY, C. and HOLDEN, N.J., 2005. Knowing in practice: inter-cultural participative competence in human resource information systems project work. In: International Association of Cross Cultural Competence and Management Conference, Vienna University of Economics and Business Administration, Vienna, Austria, 7-10 November 2005. TANSLEY, C., HOLDEN, N. and WILLIAMS, H., 2006. Knowing in practice: inter-cultural participative competence in human resource information systems project work. In: The First European Academic Workshop on Electronic Human Resource Management, University of Twente, The Netherlands, 25-26 October 2006. TANSLEY, C. and NEWELL, S., 2005. Trust and the applicationof HR project managers' knowledge in enterprise-wide information systems projects. In: International Conference of Information Systems, Las Vegas, USA, 11-14 December 2005. HOLDEN, N.J., HAY, A. and TANSLEY, C., 2005. Competencies: what is important or not: what can be taught or not. In: EFMD MBA Directors Meeting, Wharton School, Pennsylvania, USA, April 2005. TANSLEY, C., NEWELL, S. and HUANG, J., 2004. Trust in HR project managers' knowledge in enterprise-wide information systems projects. In: European Group of Organisational Studies (EGOS), Ljubljana, Slovenia, July 2004. TANSLEY, C., SACKS, R. and NEWELL, S., 2003. Generative knowledge integration in e-learning staff development courses. In: Organizational Knowledge and Learning Conference, Lancaster, UK, June 2003. TANSLEY, C., 2003. HR managers' trust relations and the development of HR enterprise-wide information systems. In: IT related transformative change: the perspectives of knowledge and innovation, Nottingham University Business School, Nottingham, 17 December 2003. NEWELL, S., HUANG, J. and TANSLEY, C., 2003. Stages of learning in Enterprise Resource Planning contexts. In: Academy of Management, Seattle, Washington, USA, August 2003. NEWELL, S., HUANG, J. and TANSLEY, C., 2003. Exploring knowledge integration in project teams: the importance of social networks. In: Fourth European Conference on Organizational Knowledge, Learning, and Capabilities, Organizational Knowledge and Learning Conference, IESE Business School, University of Navarra, Barcelona, 2003. FLETCHER, D. and TANSLEY, C., 2003. A biographical account of 'Entrepreneurial responsiveness', theatre management and performance. In: European Academy of Management, Milan, April 2003. TANSLEY, C., 2002. The politics of knowledge creation in human resource information systems (HRIS) projects - a relational perspective. In: European Group of Organisational Studies (EGOS), Barcelona, Spain, July 2002. TANSLEY, C. and FLETCHER, D., 2002. Knowledge management strategies for intellectual capital generation in business school e-learning development projects. In: Quality Innovation Knowledge Research Conference in Management, Kuala Lumpur, Malaysia, 17-20 February 2002. SELDEN, P., TANSLEY, C. and FLETCHER, D., 2002. Manimala's entrepreneurial heuristics: some research opportunities. In: International Small Business Association, November 2002. SELDEN, P., FLETCHER, D. and TANSLEY, C., 2002. A knowledge-based conceptualization of the entrepreneurial process. In: Small Business and Entreneurship Development Conference, Nottingham University, Nottingham, UK, March 2002. SACKS, R. and TANSLEY, C., 2002. Making academic choices about e-learning technologies. In: 10th Annual Learning and Teaching Conference, Nottingham Business School, The Nottingham Trent University, Nottingham, UK, 3 July 2002. Nottingham: Nottingham Trent University. NEWELL, S., HUANG, J. and TANSLEY, C., 2002. Social capital in ERP projects: the differential source and effects of 'bridging' and 'bonding'. In: Track: Innovation, Strategy and Change, ICIS Conference, Barcelona, Spain, 2002. HUANG, J., TANSLEY, C. and NEWELL, S., 2002. Learning within the context of Enterprise Resource Planning (ERP) systems implementation: a comparative study of two cases. In: British Academy of Management, London, September 2002. FLETCHER, D. and TANSLEY, C., 2002. Knowledge, learning and reflexivity in studies of business and management. In: Quality Innovation Knowledge Research Conference in Management, Kuala Lumpur, Malaysia, 17-20 February 2002. TANSLEY, C., 2001. Staff development strategies in learning and teaching technologies: knowledge management via strategic exchange or communicates of practice? In: European Group of Organizational Studies (EGOS), 17th Colloquium, 5-7 July 2001, Universitaire Manufacture des Tabacs, Lyon, France, 5-7 July 2001. NEWELL, S., TANSLEY, C. and HUANG, J., 2001. Knowledge creation in an ERP project team: the unexpected debilitating impact of social capital. In: Americas Conference on Information Systems (AMCIS), University of Bentley, Boston, USA, August 2001. KNIGHT, C., 1999. Factors affecting the future development of higher education in the Republic of Uzbekistan. In: Autumn Colloquium of the Centre for Comparative Education Research, University of Nottingham, Nottingham, UK, 9 November 1999. TANSLEY, C., 2000. The vexed relationship between ontology, epistemology and methodology - a reflection on ethnographic practice. In: European Group of Organizational Studies (EGOS) Conference: Organisational Praxis, Helsinki, Finland, 2-4 July 2000. TANSLEY, C., 2000. Creating a knowledge community to develop IT across the faculty. In: 8th Learning and Teaching Conference, Nottingham Business School, Nottingham Trent University, Nottingham, UK, 6 July 2000. TANSLEY, C. and NEWELL, S., 2000. Creating project comminities: the importance of selection and socialization. In: 1st Knowledge Management: Concepts and Controversies Conference, University of Warwick, Coventry, UK, 10-11 February, 2000. TANSLEY, C. and BRYSON, C., 2000. Virtual seminars: an evaluation of processes and outcomes. In: 7th Teaching and Learning Conference, Nottingham Business School, Nottingham Trent University, Nottingham, UK, 2000. BRYSON, C. and TANSLEY, C., 2000. An evaluation of virtual seminars in an undergraduate setting. In: 11th International Conference on Teaching and Learning, Jacksonville, Florida, 11-13 April 2000. TANSLEY, C. and BRYSON, C., 1999. The development of virtual seminars for a final year undergraduate module - the challenges of the first stage. In: 6th Teaching and Learning Conference, Nottingham Business School, Nottingham Trent University, Nottingham, UK, 1999. TANSLEY, C. and WATSON, T., 1998. Visions and vision making in practical managerial and leadership discourse. In: Annual Conference of the British Academy of Management, East Midlands Conference Centre, University of Nottingham, Nottingham, UK, 14-16 September 1998. TANSLEY, C. and WATSON, T., 1998. Managers, strategies and information technologies in international human resource management. In: Sixth International Conference on International Human Resource Management, University of Paderborn, Paderborn, Germany, 23 June 1998. TANSLEY, C. and MINTON, N., 1998. Human resource strategy: from blueprint to reality. In: Computers in Personnel Conference, Barbican, London, 1998. PROFESSIONAL/NATIONAL REPORTS Stewart, J. and Tansley, C. (2002) Training in the Knowledge Economy London: CIPD. www.cipd.co.uk UK national report on training, knowledge management and e-learning Stewart, J. and Tansley, C (2006) Changes in workplace learning' in Reflections - New Developments in Training (April). London: CIPD Tansley, C; Foster, C. Harris, L., Stewart, J. Sempik, A., Turner, P. and Williams, H. (2006) Change Agenda: Talent Management: Understanding the dimensions. London: CIPD. www.cipd.co.uk CIPD first report on national research on talent management. (October) Tansley, C; Foster, C. Harris, L., Stewart, J. Sempik, A., Turner, P. and Williams, H. (2007) Talent management: Research on practice. London, CIPD. www.cipd.co.uk CIPD second report for HR practitioners on national research on talent management. Tansley, C; Foster, C. Harris, L., Stewart, J. Sempik, A., Turner, P. and Williams, H. (2007) Talent management: The Executive View. CIPD report for Executive-level readership on national research on talent management entitled Tansley, C and Sempik, A. (2008) ‘Talent Management: design, implementation and evaluation (tools)’. London: CIPD. www.cipd.co.uk INTERNET RESEARCH REPORTAGE Tansley, C. (2103) ‘Ambidexterity and electronic human resource management systems’ IN ‘HR Zone Toolkit, a report by Professors on HR technology. http://www.hrzone.com/feature/technology/hr-technology-toolkit-written-professors/141181] BOOK CHAPTERS Tansley. C. (1999) ‘Human Resource Planning: strategies, systems and processes', chapter three in Strategic Human Resourcing edited by J. Leopold, L. Harris and T.J. Watson. London: Financial Times/Pitman Publishing. Newell, S. and Tansley, C., (2001). “International uses of selection methods”, chapter in Personnel Psychology and HRM: a reader for students and practitioners. Edited by Ivan T. Robertson and Cary L. Cooper, Chichester; Wiley. Tansley, C. (2004) ‘Using NUDIST software for Qualitative Analysis’ in Fisher, C. (2004) (Ed.) Researching and Writing a Dissertation for Business Students. London; FT Prentice Hall. Tansley, C. (2004/2009). ‘Knowledge management and organizational learning’, chapter ten in Strategic Human Resource Management edited by J. Leopold, L. Harris and T.J. Watson. London: Financial Times/Pitman Publishing. 2nd edition for the North American market due March 2009. Tansley, C. (2006) ‘Using software for Qualitative Analysis’ in Fisher, C. (Ed.) Researching and Writing a Dissertation for Business Students. London; FT Prentice Hall. Chinese edition. Tansley, C. (2007, 2nd Edition) ‘Using software for Qualitative Analysis’ in Fisher, C. (Ed.) Researching and Writing a Dissertation for Business Students. London; FT Prentice Hall. Holden, N. and Tansley, C. in Tietze, S (2008) ‘Management in other languages: how a philological approach opens up new cross-cultural vistas’ in International Management and Language , London, Routledge.

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